Refund & Cancellation Policy

At BuildIQ, we aim to provide transparent, fair, and professional service. This policy explains how cancellations and refunds work for our consulting services.

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Free Introductory / Assessment Calls

• These calls are free.

• You may cancel or reschedule at any time.

• We appreciate at least 24 hours’ notice, but it is not required.

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Once you sign a consulting agreement and payment is made, the following terms apply:

Cancellation Before Work Begins

If you cancel before any work has started, you will receive a full refund, minus any applicable processing fees.

Cancellation After Work Has Started

If work has already begun, refunds are based on the work completed:

• You will be refunded for any unused portion of the service.

• Time already spent on your project is non-refundable.

• Minimum billing increments may apply based on your agreement.

We will provide a clear breakdown of completed work upon request.

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For services charged as a flat fee:

• If canceled before delivery, you will be refunded proportionally to the amount of work completed.

• Once the service is fully delivered, the fee is non-refundable.

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Any digital guides, tools, templates, or downloadable materials:

• Are non-refundable once delivered.

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6. Project Delays

Refunds are not provided for delays caused by:

• Contractors

• Municipalities or inspectors

• Third-party professionals

• Client decision-making or changes

• External factors (weather, supply chain, etc.)

We will continue providing support according to your agreement.

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To request a cancellation or refund, contact us at:

BuildIQ
Email: [Insert Email]
Phone: [Insert Phone Number]

Please include:

• Your name

• Project name or invoice number

• Reason for cancellation

• Any supporting information

We typically review and respond within 3–5 business days.

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We may update this Refund & Cancellation Policy as needed.
Changes will be posted with an updated date.